FAQ's
With so many car care products on the market, it’s no surprise we get asked a lot of questions. We’ve included answers to some of the most common ones below.
If you don’t see what you’re looking for, just send us a message—we’re always happy to help!
CERAMIC COATINGS
Ceramic Coating - this will last up to 5 years but also depends on how the car is stored (garage/outside) and environmental factors like rain, proximity to the sea and sunlight.
Ceramic Spray - this a effectively a quick detailer. Wash the car and then spray on and wipe off. This type of product will help maintain a coated car as it bonds to the existing coating and ‘layers’ over the top - effectively extending the life of the existing coating. The spray coating will provide 3-6 months of additional protection again depending on the environmental factors outlined above.
Ceramic Glass Coating - this is great for windscreens and has a similar result as say Rain-X. The screen needs to be really clean before applying so using a water-spot remover or Isopropyl Alcohol first is critical. The challenge with ceramic coatings on windscreens is the wiper blades so they effectively scrape the coating off. We love the Hermosa Glass Coating because once applied to the screen (spray on, let set, polish off) you can add the solution to the windscreen reservoir so that every time you clean the screen, you effectively re-apply the coating.
Ceramic Shampoo - this is our best-selling product. You can add to a foam cannon or bucket wash method. It has high levels of SiO2 so also bonds to the paintwork or existing coating to restore the shine. Id recommend drying with a Rapid Dry Towel or similar after you hose off and it really does deliver on its promise of high shine - but it does only last 4-6 weeks. You will notice the hydrophobic properties revert back to pre-wash after that time.
It depends on two key factors: the specific product you're using and how well the car is maintained.
Hermosa 10H Graphene Ceramic Coating offers up to 5 years of protection, maintaining its hydrophobic effect (repelling water) throughout that time.
Hermosa Ceramic Spray provides protection for around 3 to 6 months.
Hermosa Ceramic Shampoo typically lasts 4 to 6 weeks per application.
Maintenance plays a major role. For example, if a Hermosa Ceramic Coated car is parked by the seaside and regularly exposed to salt spray, the coating will degrade faster than a car that’s kept undercover and washed monthly with Hermosa Ceramic Shampoo.
Our Ceramic Shampoo contains silicon dioxide (SiO₂), which bonds to existing ceramic layers—helping to repair minor imperfections and extend the life of the coating.
Yes they can - as long as you follow the instructions and keep your car out of direct sunlight, wind and rain after application then your finish will be as good as the professionals!
We would recommend you remove the existing coating before applying the Hermosa Graphene Ceramic Coating just in case the formulations have any issue layering. Simply cut and polish your car and use IPA before applying the Hermosa Graphene Ceramic Coating. Full details can be found in the Hermosa Guide section.
Absolutely. Hermosa products are trusted by professional detailers and enthusiasts alike on all kinds of vehicles—from bikes and boats to caravans and horse floats. They’re safe and effective on fibreglass, plastic, metal, and glass, delivering a deep clean and long-lasting protection.
Want proof? Check out our Instagram feed for real-world results and customer examples.
GENERAL CAR CARE QUESTIONS
Absolutely - just follow the manufacturer's instructions on your existing products and take note of any manufacturer's guidance.
Yes, several Hermosa products are designed to be diluted for lighter cleaning or to suit specific applications. These include Ceramic Shampoo, Wheel Cleaner, Interior Detailer, and Ceramic Glass Coating, among others.
Just check the label for dilution ratios, or refer to the detailed instructions in our User Guides for best results.
RETURNS
No problem at all - just drop us an email at returns@hermosahq.co.nz and we will send instructions on how to return the products. Just send the items back to us and we will get a refund sorted right away - no hassle, no questions - we've got you covered.
No problem at all. Just send back whatever you have left, and we’ll issue a full refund for the purchase price of the product—no questions asked.
SHIPPING
All our products are stored in our Auckland warehouse and we aim to ship within 24 hours of an order being placed.
Please note we don’t operate a physical store, and all products are shipped from our 3PL warehouse.
We don’t hold stock at our office, so the fastest way to get your order is to place it online.
If it’s urgent, let us know — we can arrange same-day delivery via Urgent Couriers (additional delivery charges will apply).
Generally, 95% of our orders arrive in 2-3 days. That being said, we suggest 3-5 business days for couriers to get an item around New Zealand. We don't have any control over this so sorry in advance if one of our logistics partners has let us down. If your shipment has taken longer than 5 days then drop us an email at info@hermosahq.co.nz and we will see what we can do to find out where your parcel is.