Refund policy

At Hermosa, we want to ensure your complete satisfaction with every purchase. That's why we offer a straightforward, no-hassle refund policy.

If for any reason you are not satisfied with your order, don't like how the product performs or you simply don't like how its smells, you may return the item within 90 days of delivery for a full refund or exchange.

​Simply contact our customer support team, and we will guide you through the refund process.

​Return shipping costs will be the responsibility of the customer, except in cases of defective or damaged items.

We aim to process all returns promptly, so you can shop with confidence knowing that we are committed to making your shopping experience as smooth and hassle-free as possible.